That particular day, we waited forever and after numerous requests for refills of water, and we didn't get it. We were sweltering in the restaurant, which didn't help. The other table that consists of a bunch of Asians instead got their refills, and they came later than us.
In disgust, M tipped 80cents. That's right. It's less than 10%. He even said he was going to write them to complain of their horrible basic service.
Before he could do that, the hostess came up to him and asked if he really gave 80 cents and why. He was taken aback for being called on it. It's never happened to us before. The three of us spoke up in unison about the deplorable attention. And she had the gall to say that the waiters don't get paid but from the tips and 80 cents is hardly anything to go by. So we are the bad guys now.
I applaud M for doing what he did. Furthermore, I'm usually the pickier customer than he is. On most bad occasions, he at least tip 10%, to my chagrin. Yes, Ling is always out to teach others a lesson, isn't she? I'm usually the bastard, there, I said it.
Anyway, tips are not mandatory and the amount is and should be a reflection of how well the service is tendered. Hopefully, this episode will shed some light to the wait staff that they should not assume they'll be paid regardless of quality of service.
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Christina: AMEN! You guys were in the right, and the hostess had really bad taste to act like you were the bad guy, and NOT APOLOGIZE for her server's bad performance.
I have tipped much less than 10 or 15 percent on many occasions when bad service was given. I have several times NOT left a tip at all when the service was particularly lacking. On one of these occasions, it was at a popular local restaurant here in Columbia. The waitress had a horrible attitude to begin with, not even making eye contact with anyone at the table after keeping us waiting for about 10 minutes while she chatted with friends at a nearby table She did not bring water, condiments, or other items when asked, got the orders wrong, and again copped an attitude when asked to take the incorrect food back to the kitchen. At the end, we asked another passing waitperson if we could see the manager. He arrived, and our party of three informed him, very nicely, why his waitress was not being given a tip. Instead of making us feel like the bad guys, instead he THANKED us for informing him of the situation, said he needed to know from customers when bad service was given, and gave us a discount on the meal.
As you said, tipping is NOT mandatory. You get tipped as your service merits. Hopefully this waitperson learned a lesson from this incident! What ever happened to the customer is always right???!!!
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